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Return Policy

We inspect our products thoroughly before they are shipped to ensure that you receive the best quality. Please inspect your order when you receive it. We will replace broken items when possible, or offer a replacement on items damaged during shipping. If, for any reason, you are unsatisfied with your order, we will exchange or refund the purchase.

  • Returns and exchanges must be made within 10 days of shipment
  • Please allow 10–14 business days upon receipt to process the transaction
  • All sales are final on sale items and discontinued products 

For any questions or concerns, please contact our support staff at info@urbansalonteam.com.

When returning items:

  • Please email us at info@urbansalonteam.com to explain why you are returning and get a return confirmation.
  • Ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS
  • Return the product in the packaging it was received in, along with the original packing slip to:

This is Urban Beauty Boutique
10 Dorset Street, Suite 8A
South Burlington, VT 05403

Save or print your shipment receipt, in case the package is damaged or lost in transit.

We cannot guarantee a credit or replacement for your return without confirmation of delivery.